These Terms & Conditions govern the use of the NOCCi Residency website and the booking or use of hotel services. By using the website or making a reservation, you agree to the applicable terms described below.
1. Website Use
By accessing or using the NOCCi Residency website, you agree to use it lawfully and in accordance with these Terms & Conditions. You must not use the website for unlawful, fraudulent, abusive, or unauthorised purposes or attempt to interfere with its operation or security.
2. Room Reservations
Room availability is subject to confirmation. A reservation is considered confirmed only when NOCCi Residency or its authorised booking partner provides confirmation in accordance with the applicable booking process.
Room types, occupancy limits, inclusions, photographs, descriptions, and availability may vary. Guests should review the details shown at the time of booking.
3. Rates and Charges
Room rates, taxes, service charges, meal plans, additional services, and other applicable charges will be communicated during the booking process. Rates may vary based on dates, room category, occupancy, offers, and availability.
Any applicable taxes or statutory charges may be added to the displayed room rate as required.
4. Check-In and Check-Out
Standard check-in and check-out timings are subject to the hotel’s current operating policy and the details provided at the time of booking.
Early check-in and late check-out are subject to availability and may attract additional charges. Guests may be required to present valid identification at check-in.
5. Guest Information
Guests are responsible for providing accurate information during booking and check-in. Valid identification and other documents may be required in accordance with applicable laws and hotel policy.
Guests should ensure that the name and details provided for the reservation are accurate.
6. Cancellation and Modification
Cancellation, modification, refund, and no-show conditions may vary by booking rate, room category, offer, booking channel, and reservation terms.
Guests should refer to the cancellation and modification conditions displayed at the time of booking. Where a booking is made through a third-party platform, the applicable terms of that platform may also apply.
7. Payment
Payments may be made through the payment methods or booking channels made available by NOCCi Residency or its authorised partners.
Where a third-party payment provider is used, the transaction may be subject to that provider’s terms, security processes, and applicable charges.
8. Hotel Facilities and Services
Hotel facilities and services are subject to availability, operational requirements, maintenance, weather conditions, safety considerations, and other circumstances beyond reasonable control.
NOCCi Residency may temporarily restrict, modify, or close a facility when reasonably necessary for maintenance, safety, events, or operational reasons.
9. Dining and Events
Restaurant, dining, banquet, meeting, event, and catering services may have separate menus, pricing, booking requirements, minimum spends, timings, and cancellation conditions.
Availability of dining and event spaces is subject to confirmation.
10. Guest Responsibilities
Guests are expected to respect hotel property, staff, other guests, and applicable laws. Guests may be responsible for reasonable costs arising from damage, loss, misuse, or extraordinary cleaning caused by their actions or the actions of persons under their responsibility.
11. Personal Belongings
Guests are responsible for their personal belongings. Valuable items should be handled with appropriate care and stored using available hotel security facilities where applicable.
NOCCi Residency will handle claims relating to loss or damage in accordance with applicable law and the hotel’s policies.
12. Smoking and Restricted Activities
Smoking, alcohol consumption, prohibited substances, open flames, hazardous activities, and other restricted activities are subject to applicable law and hotel policy.
Guests must comply with designated smoking areas and all safety instructions provided by the hotel.
13. Special Requests
Special requests such as room preferences, additional beds, dietary requirements, accessibility requirements, decorations, or other arrangements are subject to availability and may involve additional charges.
Requests should be made in advance wherever possible so that the hotel can assess and confirm them.
14. Photography and Events
Professional photography, commercial shoots, event photography, filming, branding activities, and similar uses of hotel premises may require prior written approval and may be subject to applicable charges and conditions.
15. Third-Party Services
NOCCi Residency may provide links, recommendations, or access to third-party services such as travel providers, transport operators, booking platforms, payment providers, or external attractions.
Third-party services are subject to their own terms and conditions, and NOCCi Residency is not responsible for matters outside its reasonable control.
16. Website Content and Accuracy
We make reasonable efforts to keep website information accurate and up to date. However, room photographs, amenities, prices, availability, descriptions, menus, facilities, and other information may change without prior notice.
Website content should not be treated as a guarantee that a particular facility, service, room feature, view, or amenity will be available during every stay.
17. Intellectual Property
All website content, including text, photographs, graphics, logos, design elements, and other materials, is owned by or licensed to NOCCi Residency or its respective rights holders unless otherwise stated.
Content may not be copied, reproduced, modified, distributed, or commercially used without appropriate permission.
18. Limitation of Liability
To the extent permitted by applicable law, NOCCi Residency will not be responsible for indirect, incidental, special, or consequential losses arising from website use, temporary service interruptions, third-party services, or circumstances outside the hotel’s reasonable control.
Nothing in these Terms is intended to exclude or limit any liability that cannot lawfully be excluded or limited.
19. Force Majeure
NOCCi Residency will not be considered in breach of its obligations where performance is prevented or materially affected by circumstances beyond reasonable control, including natural disasters, severe weather, fire, public health emergencies, government restrictions, civil disturbances, strikes, utility failures, or other unforeseen events.
20. Changes to These Terms
These Terms & Conditions may be updated from time to time to reflect changes in our services, policies, legal requirements, or operating practices. The latest version published on the website will apply from the stated effective or updated date.
21. Governing Law
These Terms & Conditions are intended to be governed by the applicable laws of India. Any dispute will be subject to the jurisdiction of the courts or authorities having lawful jurisdiction over the matter and the hotel location, subject to applicable law.
22. Contact Us
For questions regarding these Terms & Conditions, reservations, cancellations, or hotel services, please contact:
NOCCi Residency
Bampada Industrial Estate, Balasore, Odisha, India
Phone: +91 97774 52391, +91 67822 55962
Email: reservations@nocci.in
